Frequently Asked Questions
Find answers to common questions about our data sources, pricing, and platform features.
SEC.gov
A significant portion of our data comes from the U.S. Securities and Exchange Commission (SEC). We utilize information filed with the SEC, which includes but is not limited to, financial statements, reports, and other disclosures made by publicly traded companies.
Manual Input
To ensure comprehensiveness and accuracy, our team also manually inputs and validates data. This process involves carefully reviewing and entering financial information from various verified sources, ensuring that our data remains current and reliable.
Other Trusted Sources
In addition to the above, we gather financial data from a variety of other trusted and authoritative sources. These may include financial news websites, market research reports, and data released by financial institutions. Each source is vetted for accuracy and relevance to our users.
We understand the importance of reliable financial data and continuously strive to maintain the highest standards of accuracy and reliability in our information.
- Stock prices: Update every 10 minutes. All indicators and metrics derived from or related to stock price are also recalculated every 10 minutes.
- Companies' financial statements: Update daily after the stock markets are closed.
All payments on our platform are processed through PayPro Global, a leading and trusted payment gateway. PayPro Global specializes in secure online transactions and provides a robust infrastructure for safe and efficient payment processing.
No, we don't store any of your credit card or payment information on our servers. When you enter your payment details, they are encrypted and directly transmitted to PayPro Global for processing. This approach ensures that your sensitive financial information is handled with the highest security standards and reduces the risk of unauthorized access.
14-Day Refund Policy
If you are not completely satisfied with your purchase, you are eligible for a refund within 14 days of making the payment.
How to Request a Refund
You can initiate a refund on My Premium page, or by contacting our customer service team at [email protected] with your order details. Our team will guide you through the process and provide any necessary assistance.
Processing Time
Once your refund request is received and approved, the refund will be processed. Please note that it may take a few days for the refunded amount to reflect in your account, depending on your bank or payment service provider.